Orders and Returns
Orders and Returns
1. Order Timing:
Paid orders will ship the same business day if placed before the cut-off time of 12:00 PM EST Monday -Thursday. All orders after 12:00 PM EST will be shipped the following business day. Most orders will be delivered within 3-7 business days in the continental US. Once your order is shipped, you will receive an email containing your tracking information. Our business days do not include weekends and major holidays.
Once your payment has been processed, you will receive a confirmation email. We accept most major credit cards and PayPal. If your payment was not processed or your card was declined, we may contact you for more information. We do not take orders over the phone and all orders must be placed online. If you are having issues placing an order, contact us at firstname.lastname@example.org
Returns are only accepted within 5 days of purchase. Return items must be unworn, unused, and in original packaging. Please call our office at 973-554-1650 or email us at email@example.com for instructions on how to return items you ordered. Please do not return any items without contacting us first or they will not be accepted. Return shipping is the sole responsibility of the buyer. We reserve the right to refuse a return if the return was not approved ahead of time and if the returned items were used or worn. Returned items may be subject to a 15% restocking fee. In cases that the items to be returned were received by our mistake we will provide a prepaid return label as well as situations where your order was not shipped accordingly, we will provide the return labels and pay for the return shipping. Due to the volume of products offered on our website there may be incidents where an item can be presented inaccurately or priced incorrectly. We are not responsible for these typographical errors. In the event an order is placed and the listing purchased is inaccurate we reserve the right to correct the listing even after the order was billed. If you choose not to purchase with the corrected information we will refund the order placed in full.